Customer Service Our goal is to create a wonderful customer experience each and every time. Our approach is simple - combine excellent customer experiences with quality products to create happy customers.
We are more than happy to assist you with your orders via telephone (610-687-5437) or email (firstname.lastname@example.org) or in person. Let our experts personalize your shopping experience with recommendations tailored to your requirements.
Looking to create that spectacular gift package and need help? We're here to help! You can also call us ahead of stopping in and we will set aside items for your selection when you come in.
No time to browse through the store but need to purchase a special gift? Give us a call to discuss your needs, we'll help select items then process the order on the phone so you can drive by to pick up. Please call us to confirm arrangements.
Complimentary Gift Wrapping
Gift wrapping of products purchased from us is always complimentary. All smaller items are either placed in boxes or wrapped in our standard wrapping paper to create unique gift packages. Larger items may not be able to be wrapped. At the time of purchase, we will confirm what items can be gift wrapped.
In-Store Pickups, Shipping & Non-Furniture Shipping
At this time, we are able to ship via UPS or USPS most non-furniture items to only the 48 Contiguous United States and Washington D.C.). All new furniture items can be arranged for warehouse pickup or white glove delivery service. Please call us to discuss your needs and confirm shipping or delivery charges.
White Glove Furniture Delivery Service
We offer an in-home white glove delivery service at a flat rate fee for locations within our local delivery service area. Your furniture and non-furniture items, will be delivered by our experienced delivery service team members. For furniture items, we will carefully unpack and inspect each item, place it in your room of choice, and provide assembly. For added convenience, all packing materials will be removed. We will place non-furniture items in locations at your home based on your request. We ask that you inspect your delivery order and provide a signature of acceptance upon receipt. When ordering your purchases, please provide a daytime number to arrange a delivery appointment. All delivery appointments are scheduled based on a delivery time window. Please call us to confirm delivery rates and payment arrangements.
Delivery addresses within 2 hours drive from our store will be considered as part of our local delivery service area. We are currently unable to deliver within the Manhattan, NY area. Any other addresses outside of our local delivery service area may be considered for delivery services but subject to additional delivery service fees. Please call to confirm rates and delivery availability. All deliveries are made based on availability of delivery slots. Limited furniture items may be drop shipped from the manufacturer. Please call us to confirm availability.
All returns or exchanges should be done within 60 days of purchase. A store receipt is required for all returns for a refund or store credit. Refunds are returned in the form of the original payment. A gift receipt may be used to exchange items of equal value or for store credit. All items being returned should be in unused good condition in its original packaging. Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping or delivery service fees will apply for items that need to be shipped back or delivered back to our store or warehouse location. Please discuss the specific requirements with us. Furniture orders are considered to be custom orders that begin the production process immediately upon order and are built to your specifications. Hence furniture orders cannot be cancelled, changed, returned or refunded. Furniture orders should be paid at the time the order is placed.
Monogrammed / personalized and custom bedding items are considered custom order items and must be paid in full upon order placement, are noncancellable, non-returnable and non-refundable.
Final sale and clearance items including floor samples are considered final sale and are non-returnable and non-refundable.
Please contact us if there is a problem with your purchase from us. We stand by our products and would love the opportunity to ensure that your customer experience with us is nothing less than excellent.
In person: 112 N Wayne Ave, Wayne, PA 19087