All non-furniture item returns or exchanges must be done within 60 days of purchase. A store receipt is required for all returns for a refund or store credit. Refunds are returned in the form of the original payment. Cash refunds are subject to the availability of cash at the time of the refund processing, and may be paid via a mailed corporate-issued check. A gift receipt may be used to exchange items of equal value or for store credit. Please do not send your purchase back to the manufacturer.
Any item being returned must be unused, in good condition, and unopened in its original packaging. Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.
Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping or delivery service fees will apply for items that need to be shipped back or delivered back to our store or warehouse location. Please discuss the specific requirements with us.
Furniture orders that are not part of our Furniture Stock Program are considered to be custom orders and cannot be cancelled once ordered. Such furniture orders are built or ordered to your specifications, hence cannot be cancelled, changed, returned or refunded. However, we want you to be happy with your purchase, hence please contact us to determine what is possible or not possible to assist with your needs.
Furniture orders that are part of our Furniture Stock Program cannot be cancelled once items are delivered or picked up. However, we want you to be happy with your purchase, hence please contact us to determine what is possible or not possible to assist with your needs.
All furniture orders must be paid in full at the time the order is placed.
Monogrammed and/or personalized and custom bedding items are considered custom order items and must be paid in full upon order placement. Such items are non-cancellable, non-returnable and non-refundable.
Additional types of goods that not returnable, not refundable include gift cards, perishable goods such as food, flowers or plants, newspapers or magazines, intimate or sanitary goods.
All sales are final for furniture and non-furniture items purchased "As-Is", and are non-returnable and non-refundable. Such items include "Clearance" and "Sale" items.
All shipping, delivery and handling fees are non-refundable once orders have been fulfilled.