Refund Policy

Returns and Exchanges

We have a 60-day return and exchange policy, which means you have 60 days from the original date of purchase or fulfillment to request a return or exchange.  Please see Exceptions / non-returnable items section for items not refundable.

A store receipt is required for all returns or exchanges. Refunds are returned in the form of the original payment. Cash refunds are subject to the availability of cash at the time of the refund processing, and may be paid via a mailed corporate-issued check. A gift receipt may be used to exchange items of equal value. Please do not send your purchase back to the manufacturer.

Any item being returned must be unused, in good condition, and unopened in its original packaging. Exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping or delivery service fees will apply for items that need to be shipped back or delivered back to our store or warehouse location. Please discuss the specific requirements with us.

Furniture orders are built or ordered to your specifications and cannot be cancelled, changed, returned or refunded. However, we want you to be happy with your purchase, please contact us to determine what is possible or not possible to assist with your needs.

All furniture orders must be paid in full at the time the order is placed.

Monogrammed and/or personalized and custom bedding items are considered custom order items and must be paid in full upon order placement. Such items are non-cancellable, non-returnable and non-refundable.

Additional types of goods that not returnable, not refundable include mattresses, contour changing pads, gift cards, perishable goods such as food, flowers or plants, newspapers or magazines, intimate or sanitary goods.

All sales are final for furniture and non-furniture items purchased "As-Is", and are non-returnable and non-refundable. Such items include “Display”, “Floor Model”, "Clearance", and "Sale" items. 

Please contact us if there is a problem with your purchase from us. We stand by our products and would love the opportunity to ensure that your customer experience with us is nothing less than excellent.

  • Contact Us In person: 111 E. Lancaster Avenue, Devon Design Center, Suite A, Devon, PA 19333, United States
  • Our Telephone: 610-687-5437
  • Our Email: cs@kidsnkribs.com

Last Updated: October 25, 2021